Contact Us

All Enquiries Welcome

Riverside Buildings, Nile Road, Pontypridd, CF37 1BW

Opening Hours

Monday: 08:30 - 17:00

Tuesday: 08:30 - 17:00

Wednesday 08:30 - 17:00

Thursday 08:30 - 17:00

Friday 08:30 - 17:00

Saturday Out of Hours Service Only

Sunday Out of Hours Service Only

Complaints

We take complaints about our work, staff and levels of service very seriously. If you are not satisfied, please follow the process for raising a formal complaint.

Write to:

Service Delivery Team
Laver Group Ltd
Riverside Buildings
Nile Road, Pontypridd
CF37 1BW

Telephone:

01443 404516

Email:

ServiceDelivery@colinlaverheating.com

Client Satisfaction

Through excellent planning, employing quality people, and a dedication to innovation and value engineering we aim to understand, meet and surpass the needs and expectations of our clients and stakeholders. At Laver Group Ltd we view sustainability in construction as part of our business, and integrating socially responsible behaviour into our core values is a fundamental principle.

When you’ve made your complaint, we will:

  • Send an email to let you know that we’ve received it (as long as you’ve provided a valid email address)
  • Investigate your complaint (looking at whether your questions were answered, whether you suffered any injustice or hardship, and what remedy would be fair and proportionate in the circumstances)

What to do If you’re not satisfied

Alternative Dispute Resolution
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website www.disputeresolutionombudsman.org/which-trusted-traders-partnership.

Corporate Duty

Ready to Go Green?
Switch to Smart.

£40,907
Charitable Donations
24/7
Fully Responsive Service
97
Completed Community Projects
£485,009
Invested in Apprenticeships

Riverside Buildings,
Nile Road, Pontypridd,
CF37 1BW

01443 404 516
info@lavergroup.com

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