We take complaints about our work, staff and levels of service very seriously. If you are not satisfied, please follow the process for raising a formal complaint.
Service Delivery Team
Laver Group Ltd
Nile Road, Pontypridd
Through excellent planning, employing quality people, and a dedication to innovation and value engineering we aim to understand, meet and surpass the needs and expectations of our clients and stakeholders. At Laver Group Ltd we view sustainability in construction as part of our business, and integrating socially responsible behaviour into our core values is a fundamental principle.
When you’ve made your complaint, we will:
Alternative Dispute Resolution
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website www.disputeresolutionombudsman.org/which-trusted-traders-partnership.
Nile Road, Pontypridd,