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Through excellent planning, employing quality people, and a dedication to innovation and value engineering we aim to understand, meet and surpass the needs and expectations of our clients and stakeholders. At Laver Group Ltd we view sustainability in construction as part of our business, and integrating socially responsible behaviour into our core values is a fundamental principle.

When you’ve made your complaint, we will:

• Send an email to let you know that we’ve received it (as long as you’ve provided a valid email address)
• Investigate your complaint (looking at whether your questions were answered, whether you suffered any injustice or hardship, and what remedy would be fair and proportionate in the circumstances)

What to do If you’re not satisfied

Alternative Dispute Resolution
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website www.disputeresolutionombudsman.org/which-trusted-traders-partnership.