Opening Hours
Main Line: 01443 404516
Repair Center - 01443 407218
Monday to Friday - 08:30 to 17:00
Saturday Out of Hours Service Only
Sunday Out of Hours Service Only
Press & Media
cen@apellaadvisors.com
We take complaints about our work, staff and levels of service very seriously. If you are not satisfied, please follow the process for raising a formal complaint.
Write to:
Complaints Manager
Laver Group Ltd
Riverside Buildings
Nile Road, Pontypridd
CF37 1BW
Telephone:
01443 404516Email:
complaints@cityenergy.co.ukThrough meticulous planning, employing skilled professionals, and maintaining a strong focus on innovation and value engineering, we strive to understand, meet, and exceed the expectations of our clients and stakeholders.
At Laver Group Ltd, we view sustainability in construction as an integral part of our business. Embedding socially responsible practices within our core values is a fundamental principle that guides everything we do.
If you wish to make a complaint, we will:
Send you an acknowledgement email confirming receipt (provided you have supplied a valid email address).
Conduct a thorough investigation, assessing whether your questions were answered appropriately, whether you experienced any injustice or hardship, and what remedy would be fair and proportionate in the circumstances.
If we are unable to resolve your complaint through our internal procedure, as a Which? Trusted Trader, we use Dispute Resolution Ombudsman for independent dispute resolution.
If you wish to refer your complaint to them, please contact:
0333 241 3209
www.disputeresolutionombudsman.org/which-trusted-traders-partnership
Registered Office Address:
Riverside Buildings,
Nile Road, Pontypridd,
CF37 1BW
Company No: 01572590
VAT No: 282665041